Return Policy

At Kingsmen.shoes, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help—subject to the terms outlined below.

This policy applies to both INR and USD orders, including domestic and international purchases, made online and offline.

1. Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

  • The item must be unused, unworn, and in original condition

  • Original packaging, box, tags, labels, and accessories must be intact

  • The return/exchange request must be raised within 7 days of delivery

  • A valid order confirmation or invoice is required

Items Not Eligible for Return or Exchange:

  • Products purchased during sale, clearance, or promotional offers

  • Customized or personalized shoes

  • Gift cards or vouchers

  • Items showing signs of wear, damage, or misuse

2. Return Process (Online & Offline)

To initiate a return or exchange:

  • Email us at returns@kingsmen.shoes with:

    • Order ID

    • Reason for return/exchange

    • Images/video of the product (if damaged/incorrect)

  • Our team will review your request within 1–2 business days

  • Once approved, you will receive return instructions

Important Notes:

  • Return shipping charges are to be borne by the customer

  • For India orders, a return shipping fee of ₹150 will be applicable

  • For international orders, return shipping charges will vary and must be paid by the customer

  • Shipping charges are non-refundable

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Email support@kingsmen.shoes with:

    • Order ID

    • Clear images/videos of the issue

    • Unboxing video is mandatory

Once verified, we will offer a replacement or store credit, at no additional cost.

4. Quality Check & Approval

  • Once we receive the returned product, it will undergo a quality inspection

  • Approval or rejection will be communicated via email

  • Kingsmen.shoes reserves the final right to accept or reject any return

5. Refunds (Store Credit Only)

  • We do NOT offer monetary refunds

  • Approved returns are refunded only as Store Credit

  • Store Credit is issued in the same currency as the order (INR or USD)

  • Shipping charges are not included in store credit

  • Return shipping charges (₹150 or equivalent) will be adjusted against store credit

  • Store Credit:

    • Cannot be encashed or transferred

    • Can be used online at https://kingsmen.shoes

    • Can be used offline at authorized Kingsmen.shoes stores

    • Is valid for 1 year from the date of issue

6. Exchanges

  • Exchanges are allowed for size, color, or style, subject to stock availability

  • If the requested replacement is unavailable:

    • Store Credit will be issued instead

  • Exchange requests must follow the same eligibility and process rules as returns

7. International Orders (USD)

  • International orders are eligible for return or exchange only if damaged or incorrect

  • Customs duties, taxes, and shipping fees are non-refundable

  • Customers are responsible for return shipping and customs clearance

8. Processing Timeline

  • Return process may take 10–15 working days

  • Store Credit will be issued within 2–3 business days after quality check

  • Delays caused by courier companies or customs are not our responsibility

9. Contact Us

For return, refund, or exchange-related queries:

📧 returns@kingsmen.shoes
📧 support@kingsmen.shoes
📞 +91 99979 3271
🏢 Kingsmen.shoes, D-15 South Extension, Delhi, India